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23:47 · Room 304 is typing

An AI concierge for hotels, inside WhatsApp

A warmer welcome.
A clearer next step.

Hotel-approved answers on WhatsApp. Guest requests passed to your team. Human help when it is needed. Korimaa keeps the conversation useful, while your people deliver the care.

Good evening, Maya. You're in Room 304 — anything you need, this is the fastest way to reach us.23:47
Can you send two towels up?23:48
Your towel request is recorded in this demo. The hotel team would confirm availability and delivery.23:48
Awaiting staff confirmationRequest #1841 · Room 304

You are the guest. The Marigold House is an illustrative 22-room property — try anything a real guest would ask.

Book a Demo See how it works

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INR 9,000 + GST per month. Up to 150 rooms. 14-day trial.

  • Answers from your hotel's approved information
  • Routes to the right team
  • Hands over to a person when it should

Guest asks. Your team takes over. A useful answer for the everyday question. A clear handoff for the request that needs your people.

How it works

One request. A clear next step.

From the guest's WhatsApp message to your team's review. Your people decide what happens next.

Guest side · WhatsApp

A message, not another app.

Can you send two towels to room 304?

Your request is recorded. The hotel team would confirm availability and delivery.

Illustrative guest conversation. No real staff are contacted by this example.

Staff side · Request queue

The right team gets the context.

Housekeeping request

Room
304
Request
Two towels
Status
Awaiting staff confirmation

Illustrative staff view. A request in the queue is not a confirmed service.

Human decision · Your team

Your people carry it through.

Check availability.

Confirm the arrangements.

Keep the guest informed.

Staff confirm and fulfil requests. Guests can ask for human help; complaints can be escalated.

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Guests ask in a familiar place.

Hotel-approved FAQs answer everyday questions. Requests and menu orders go to your team, with human help when it is needed.

Guests use WhatsApp. They do not need to download a hotel app.

A request arrives with its context.

Your team sees what the guest asked for. Availability, charges and arrangements still need staff confirmation.

A taxi request goes to hotel staff, who arrange the taxi. Sending a request does not confirm a booking.

A clear handoff, with people in control.

The conversation stays useful while your team reviews and fulfils the request. A guest can ask for a person, and complaints can be escalated.

Try the guest demo above, then see how this fits your property on a call.

Try the guest demo

The whole stay

One thread, from the airport to the review.

The same conversation follows the guest through the stay, so nobody has to start again — and neither does your desk.

  1. Before arrival Landing at 9:40 tomorrow — can someone pick us up?

    Pickup request sent to the hotel. Staff arrange taxis and confirm availability, timing and charges. Awaiting staff confirmation.

  2. Check-in We're early. Any chance of getting in before two?

    Early check-in request sent to the desk. Staff confirm whether a room is available. Awaiting staff confirmation.

  3. During the stay Send dinner up to the room — the dal and rice.

    Menu order request sent to the kitchen. Staff confirm availability, charges and delivery time. Awaiting staff confirmation.

  4. When something breaks The AC isn't cooling.

    Issue sent to the hotel team with the guest's details. Staff confirm when they can help. Maintenance request sent.

  5. Experiences Somewhere nice for dinner tonight?

    Suggestions from the hotel's approved information. Requests for a table go to staff for availability and confirmation. Hotel-approved recommendations.

  6. Checkout Can we check out at 2 instead?

    Your hotel's policy explained, with the late-checkout request sent to the desk for approval. Awaiting staff confirmation.

Behind the conversation

Every message is sorted before anyone is disturbed.

A guest sees one warm reply. Your house sees a request that has already been graded, routed and put in front of the right team. That grading is the actual product.

  • Quiet

    Questions answered. Wi-Fi, breakfast, timings, policies, directions. Logged for the morning digest. Nobody's phone makes a sound.

  • Queued

    Requests routed. Towels to housekeeping, food to the kitchen, the AC to maintenance, a taxi to the concierge desk. Hotel staff confirm the arrangements and fulfil the request.

  • Loud

    Human help requested. Complaints and requests to speak to a person are escalated to your hotel team with the conversation context.

The handover is the point, not the failure.

Korimaa can only do the things it has been given the ability to do. When a guest asks for something outside that, it says so and passes the conversation on — rather than inventing an answer your front desk then has to apologise for.

Try it in the demo above: ask it something no hotel could answer.

Can you upgrade us to the suite for free? That needs the hotel's approval. I've passed your request to the front desk. The team will confirm what is available. Handed to the front deskWith the full conversation

For hotels

What actually changes at the desk.

Your team works from one Korimaa web dashboard, and the requests arrive in it already sorted.

  • Guests can ask hotel-approved FAQs on WhatsApp, including outside desk hours
  • Guests can ask routine questions, like the Wi-Fi password or breakfast timings, in chat
  • FAQ replies draw on information approved by your hotel
  • Guests can write in English or Hindi, and the reply comes back in the same one
  • Requests land with the team that does the work, not with a relay
  • Complaints and requests for a person are escalated to hotel staff
  • Guests can request menu items; your team confirms availability and charges
  • Asking for something is one message, not a walk to reception
  • No app for the guest, and no QR code to explain at check-in
  • Your people spend their attention on the guest in front of them

Be skeptical

You've been pitched hotel software before.

So here are four fair objections, answered without the marketing.

  • Your AI will say something wrong to my guest, and I'll wear it.

    It can only do what it has been given the ability to do: answer from your information, take a request, take an enquiry, start a check-in, or fetch a human. There is no free-roaming answer machine behind it. Test that in the demo above — ask it something it cannot know.

  • Somebody will pay through a chatbot and it'll be my problem.

    Korimaa does not take payments or charge a guest's folio. Hotel staff confirm charges and handle payment through the hotel's usual process.

  • This will take months and drag my PMS into it.

    Korimaa runs alongside the PMS you already have. It doesn't integrate with any PMS today, so there's no PMS integration to set up. We agree the onboarding timeline with you.

  • Where does my guests' data actually go?

    Read our privacy policy for the current information-handling terms. Bring your property's data and security requirements to the demo call so they can be reviewed before onboarding.

Getting started

Three steps, and most of the work is ours.

  1. You hand over what you already know

    Rooms, menus, timings, policies, and the local recommendations your desk gives out twenty times a week. Usually one call and a folder.

  2. We train it on your property and test it with you

    You throw your guests' real questions at it until the answers sound like your hotel rather than a template. Your teams and their queues get set up in the same pass.

  3. It goes live on your WhatsApp number

    We review number and account eligibility with you before launch. Guests use WhatsApp, and your team picks up their requests in the Korimaa web dashboard.

For independent and boutique hotels

A clear price.
Room to try it.

See how hotel-approved answers and staff handoffs fit your property.

INR 9,000 + GST / month

  • For a hotel with up to 150 rooms
  • 14-day trial
  • Hotel-approved FAQs, guest requests and menu order requests
  • Feedback, complaint escalation and requests for human help
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Questions hoteliers ask

What you'll want to know first.

Does my guest need to install anything?

No. Guests use ordinary WhatsApp on their own phone. There is no app, no QR code to explain at the desk and no login.

What happens when Korimaa doesn't know an answer?

Korimaa uses your hotel's approved information and supports requests for human help. Ask your team to review answers and confirm anything that needs a person's judgment.

Will it work with the PMS I already have?

It runs alongside it. Korimaa doesn't integrate with any PMS today, so nothing changes in yours, and your desk keeps using it as it does now. If you want to talk about the PMS you run, ask on the demo call. More on Korimaa and your PMS.

Can guests pay through the chat?

No. Korimaa does not take payments or charge a guest's folio. Hotel staff confirm charges and handle payment through the hotel's usual process.

Which languages does it speak?

English and Hindi. A guest who writes in Hindi gets the reply in Hindi, and a guest who writes in English gets it in English.

How long does it take to go live?

Setup timing depends on your hotel information, WhatsApp account eligibility and testing. We agree the onboarding plan with you before launch.

Does this replace my front desk?

No. The design principle is the opposite: take the repetitive load off the desk so your people are free for the guests standing in front of them. The human desk is always the fallback.

What does it cost?

INR 9,000/month + GST for a hotel with up to 150 rooms. Above 150 rooms, pricing is custom and agreed on the call. There's a 14-day free trial, and there are no long lock-ins.

Which hotels is Korimaa for?

Independent hotels, boutique hotels and resorts. The monthly price covers hotels with up to 150 rooms, and larger properties get custom pricing.

Can I keep my existing WhatsApp number?

We review your existing WhatsApp Business number and account eligibility during onboarding. If it cannot be connected, we discuss a suitable number with you before launch.

How do my staff receive requests?

In a Korimaa web dashboard. Each request lands in the queue of the team that does the work: housekeeping, kitchen, maintenance or the concierge desk. If a team doesn't acknowledge it in time, it escalates on its own. Urgent messages alert the duty manager with the full thread. Your teams and their queues are set up with you during onboarding. More on how your team receives requests.

How is guest data handled under India's DPDP Act 2023?

Read the privacy policy and bring your property's data-handling requirements to the demo call for review before onboarding. More on guest data and security.

Tonight at 23:47, someone will message your hotel.

See what it would look like if they got an answer. Fifteen minutes, most of it you testing it against your own guests' questions.

Book a Demo

15 minutes · no lock-ins · you can leave the call at any point
Or write to founders@korimaa.com.

  1. Min 0–5 You watch it run on a property like yours.
  2. Min 5–10 You try to break it with your own guests' questions.
  3. Min 10–15 What it would take at your hotel, and what it costs.
Book a demo on WhatsApp