What happens to your guests' messages, in plain words. If your own compliance review needs more, bring the questions to the demo call.
Where conversations run
Guest messages use WhatsApp. Account and number eligibility are reviewed during onboarding.
ID documents and payments
Korimaa handles guest ID documents. Payments never go through the chat: there is no payment capability inside it, Hotel staff confirm charges and handle payment through the hotel's usual process.
Who is responsible for what
Data-handling responsibilities, processing terms and required agreements should be reviewed with your hotel before onboarding. Legal compliance is not established by this page.
Storage and retention
Guest details and ID photos are stored in Supabase in India, as confirmed by Korimaa's owner. Hotels set guest-data retention periods. Review access and retention arrangements during onboarding.
Certifications
Korimaa holds no SOC 2 or ISO certification, and won't claim one.
Service providers
Korimaa uses service providers for hosting, analytics, official WhatsApp/Meta infrastructure, AI and media generation, database storage, and notification delivery. The privacy policy has the detail. For questions, requests or grievances, email founders@korimaa.com.
See it on your property
Fifteen minutes, most of it you testing Korimaa against your own guests' questions. Book a demo, or write to founders@korimaa.com.