A breakfast question needs the hotel's information. An extra-towel request needs someone on the team to act. Korimaa gives guests a way to do both on WhatsApp, with a clear handoff to hotel staff.
What guests can do
Guests can ask questions based on information your hotel has approved, send service requests, make menu-order requests, share feedback and ask for human help.
Your hotel's answers remain the reference for details such as breakfast hours and available services. Decisions that need staff judgment stay with the hotel team.
What your team does
Korimaa passes guest requests to hotel staff. Your team checks what is available, accepts the work where appropriate, and arranges and confirms the service.
A routed request is a handoff. It is not a promise that a person has accepted it or that the service has been delivered. When you evaluate Korimaa, follow a request through the staff side as well as the guest conversation.
An example to try in a demo
Illustrative workflow, not a customer result:
- Ask a question using information the hotel has approved
- Send a guest request and inspect where it reaches staff
- Ask for human help and check the route to the hotel team
Keep the question and request separate. A correct FAQ answer and a successful staff handoff prove different things.
How it fits with your existing systems
Korimaa runs alongside your hotel's existing PMS. There is no PMS integration today. Do not expect Korimaa to read reservations, update a room allocation or confirm a booking from your PMS.
The hotel's WhatsApp Business number and account eligibility are reviewed during onboarding. Check your number's suitability before deciding how to introduce the service to guests.
Price and trial
₹9,000/month + GST for a hotel with up to 150 rooms. A 14-day free trial is available. Hotels above 150 rooms receive custom pricing.
Questions to bring to the demo
- Who approves and updates the hotel's answers?
- Where does each kind of request reach staff?
- How does a guest reach a person?
- Which request states can the current setup actually confirm?
- What setup and trial terms apply to this property?
See one guest request from both sides
Bring a routine question and a request your hotel handles often. Use the demo to check the answer, the staff handoff and the next step for the guest.